Sixteen-thousand Central Florida families had to bundle up against the cold Thursday morning with no heat in their houses

As icicles hung from palm trees, power and heat went out at Hamilton Elementary School in Sanford
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It wasn't supposed to be this way. Just Wednesday, Progress Energy promised they were ready for the cold snap.

"The important message to get out to customers is that we have enough power to meet that increased demand," said George Wide, Progress Energy.

So, Eyewitness News went back for answers Thursday.

"You all weren't anticipating problems. What happened?" WFTV reporter George Spencer asked Tim Leljedal from Progress Energy.

"Well, we continuously revise our projections of what we anticipate the energy load to be," he said.

But they said the projections were way below customer demand overnight, causing equipment problems and then outages. That's no explanation for Kiolbasa.

"Cold weather, this is Florida! They ought to know that everyone was going to crank it up," he said.