UK: Water firm reveals 'astonishing' caller numbers due to cold weather

The firm's chief operating officer, Steve Shine, said the number of calls were 'astonishing' as 103,000 were handled - up 78% on the 58,000 received in December 2009.

Around 80,000 of these calls were about either burst supply mains on the company's network or frozen pipes on customers' properties.
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"Water in our reservoirs and pipes cooled down to below 1.5C (degrees Celsius) at the end of December, the coldest we have ever recorded at that time of year, way under the average of 7C.